Refund policy

Return Window
You have 14 days from the date you receive your order to request a return.

Eligibility
To qualify for a return, your item must be:

• Unused, unworn, and undamaged
• In its original packaging with all tags attached
• Rackets: the handle's plastic wrap must still be intact. Once removed, the racket is no longer eligible for return.

How to Start a Return
Email us at sales@padelpickleball.store with your order number and reason for return. We'll review your request and, if approved, send you a return authorization and shipping instructions. Please do not send items back without first receiving this authorization — unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or wrong item, contact us within 14 days of delivery with photos of the issue. We'll cover return shipping and provide a replacement or refund, your choice.

Non-Returnable Items
Final sale items are not eligible for return or exchange. We'll clearly mark these on the product page.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Bank and card processing times vary, so it may take a little longer to appear on your statement. If more than 15 business days have passed since approval and you haven't seen the refund, contact us at sales@padelpickleball.store.

Exchanges
The fastest way to get a different item is to return what you have for a refund, then place a new order.

Questions
Reach us anytime at sales@padelpickleball.store.